annual charges after cancelling service

  • Unknown's avatar
    thestorycrusader · Member ·

    need charges reversed, new charges stopped

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I don’t see any payments to WordPress.com on this account, and the site you mentioned is not hosted here either. Can you double-check the site address/domain name you shared so that we can check?

    Your WordPress.com account appears to have been automatically created by Bluehost, which is a different company. It’s possible you have a website hosted by them. I suggest contacting Bluehost support to see if your recent charge was from them.

    You can also enter the charge details on this website to see if it was for a WordPress.com account: https://wpchrg.wordpress.com. If it says the charge was from our end, please submit those details for our billing team to review.

    They will be happy to help you via email with canceling and issuing a refund.

    Regards

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