annual payment for website and business plan

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  info65fb1a13154 · Member · Nov 10, 2019 at 12:29 am

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  I need to change the credit card number for the above mentioned items. How do I contact someone to take care of this?

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  justjennifer · Member · Nov 10, 2019 at 7:22 am

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  Hi there, what’s the address of the site you need help with? Once we know that we can point you in the right direction for assistance.

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  kokkieh · Staff · Nov 11, 2019 at 7:13 am

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  Hi there,

  The account you’re using to post here doesn’t own any sites or plans on WordPress.com.

  Log into the WordPress.com username account that owns the upgrade in question. Then go to https://wordpress.com/me/purchases/, click on the upgrade you want to renew, and click the Renew Now button.

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  info65fb1a13154 · Member · Dec 3, 2019 at 5:48 pm

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  I don’t understand… My web site: ferromobius.net is hosted by word press. You have contacted me at (email visible only to moderators and staff). My personal e-mail is (email visible only to moderators and staff). I don’t have any further information to give you short of my driver’s license number.

  I’m requesting word press to remove the credit card belonging to PK Logan from my account with word press, and replace it with my business visa. Why is this so difficult?
  Thank you,
  Allen Root

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  staff-zinnia · Staff · Dec 3, 2019 at 6:40 pm

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  Hi –

  The confusion is because the site in question is registered under a different account from the one that you are using here. Please sign back in under the ferromobius account. Then you will be able to process the renewal from https://wordpress.com/me/purchases/ as my colleague mentioned.

  Write back if you need more help.