Annual plan cancellation

  • Unknown's avatar
    jologoods · Member ·

    Hi,

    If I purchase an annual business plan and I decide against it after a few days of testing it, can I cancel it?

    If so,

    1. What will the refund be on the $300 purchase?
    2. When will the cancellation take effect? Will it be cancelled immediately or will I be able to utilize it for the rest of the month?
    3. How long do I have to cancel it?
    4. Will I lose access to the included domain right away?

    Thanks

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there @jologoods, you can find our refund policy here:

    WP
    Refund a Purchase
    in WordPress.com Support
    3 min read
    WordPress.com is happy to issue refunds for purchases within our refund timeframes. You can cancel most purchases directly from Upgrades → Purchases in your WordPress.com dashboard. How to Get a Refund To refund a purchase: Click on your Profile icon at the top of your WordPress.com dashboard: On the left side, select the Purchases menu option: Select the purchase you

    In short, the current policy gives you 14 days to get a full refund on a plan purchase. Domains have a 5 day cancellation / refund policy. If you use your plan credit to get a domain, then cancel the plan, you could be responsible for the domain cost, which you can find here. You’d still own the domain for use with other service providers.

    Does that help?

    Also, if you’re unsure whether the Business Plan is right for you, we’d be happy to help you find the best plan to suit your needs. Let us know more about your site: what kind of content you’ll have, how you’d like users to interact with it, and any special features you have in mind (like a shop), and we’ll go from there. Cheers!

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