Another Jetpack query

henrys · Member · Oct 31, 2011 at 6:00 pm
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OK, I sent you an email about a Jetpack-related problem earlier today, but this is separate.

I went to the Jetpack dashboard in our blog, and accidentally clicked ‘disconnect from Jetpack’.

Now all my stats have disappeared. Help! It’s not a total disaster as we have Google Analytics, but its a shame to lose everything!
Blog url: http://scienceblog.cancerresearchuk.org/
designsimply · Member · Oct 31, 2011 at 6:03 pm
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Did you try re-connecting Jetpack and the stats are working but the historical stats information is gone?

You should still be able to access your stats by logging in to http://wordpress.com/ with the WordPress.com username and password you used to connect to Jetpack and the historical stats should still be there. You should be able to find them under Dashboard → Site Stats → select your site from the dropdown menu at the top right of that page. Can you find the stats there?
henrys · Member · Oct 31, 2011 at 6:09 pm
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> Did you try re-connecting Jetpack and the stats are working but the historical stats information is gone?

Yes.

> Can you find the stats there?

Hmm, confusing. Until Sept, we ran our blog from a .com WP account, registered in my name, at cancerresearchuk.wordpress.com. This blog is still there, but hidden.

In September we set up a hosted version of WP, which is now at http://scienceblog.cancerresearchuk.org/ . We installed Jetpack, and I connected this to WP.com using the same wordpress a/c I’d used to manage the .com blog.

When I log into wordpress.com, several blogs I’ve set up appear under the Dashboard tab, but not the new hosted blog.

Am I doing it wrong?

H
designsimply · Member · Oct 31, 2011 at 6:41 pm
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It sounds like the stats got split for some reason. I’m not sure how that happened.

So, to re-cap, the stats for http://scienceblog.cancerresearchuk.org/ are missing from here from some point in September to 2011-10-31?
https://dashboard.wordpress.com/wp-admin/index.php?page=stats&blog=28977464

If you look through the other sites in the drop down menu, can you find those stats filed under a different name? Is there any other staging server name you used in the past to work on scienceblog.cancerresearchuk.org ?
henrys · Member · Oct 31, 2011 at 8:40 pm
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Thanks for replying. Yes, you’re correct, the stats are missing from (I’ve now checked the date) 1st September 2011 until today, when I inadvertantly logged in and out from Jetpack.

I’ve gone through those dropdown lists and there is only one site that might be a problem – dev.scienceblog.cancerresearchuk.org – which is the development environment for scienceblog.cancerresearchuk.org. However, to my knowledge, we haven’t activated Jetpack on this – I’ll confirm tomorrow when I’m back in the office (its IP-restricted).

There’s one other avenue to explore, if you could. I logged earlier today a problem with our wp.me shortlinks – the shortlinks were redirecting to a typo-containing version of our URL. Here’s what I logged:

[WordPress.com Support] Jetpack shortlinks not working properly

Hi, I posted about this on the .org support forums and was told to ask you guys. Here’s my post:

http://wordpress.org/support/topic/jetpack-shortlings-not-working?replies=1

Looks like a typo in the URL?? Any way I (or you?) can fix this?

I’m now wondering whether I inadvertantly registered Jetpack with a dodgy URL (http://scieneceblog.cancerresearchuk.org/), and the effects of this are only now becoming apparent.

Thanks so much for your patience and help on this.

Henry
staff-blorbo · Staff · Oct 31, 2011 at 9:47 pm
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Is there any improvement if you deactivate and reconnect Jetpack on that blog?
henrys · Member · Oct 31, 2011 at 9:59 pm
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Just to be clear, which blog do you mean?
staff-blorbo · Staff · Oct 31, 2011 at 10:00 pm
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The blog you’re referring to with wp.me directing to the wrong URL.
henrys · Member · Oct 31, 2011 at 10:03 pm
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thanks, will check now.
henrys · Member · Oct 31, 2011 at 10:09 pm
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yep, that’s sorted the shortlink problem. thanks!

however, the stats are still missing. any clues?
staff-blorbo · Staff · Oct 31, 2011 at 10:32 pm
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Do you mean the same range, from 9/1 to today?
henrys · Member · Oct 31, 2011 at 10:53 pm
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Yes. Stats from 1st Sept 2011* til today were there until I accidentally ‘disconnected’ this afternoon.

The blog has been happily collecting stats since I reconnected (there have been 255 views since then).

*when we migrated from cancerresearchuk.wordpress.com, where we’d been since late 2007
staff-blorbo · Staff · Oct 31, 2011 at 11:04 pm
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Were you ever running the WordPress.com Stats plugin before Jetpack?
henrys · Member · Oct 31, 2011 at 11:14 pm
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We initially and briefly installed WP Stats, but never activated it, and instead – on finding out about Jetpack soon afterwards – uninstalled WP Stats and installed (and activated) Jetpack instead.
henrys · Member · Nov 1, 2011 at 4:59 pm
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Hi – any more clues about whether we can get our stats back?
staff-blorbo · Staff · Nov 1, 2011 at 8:37 pm
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Just trying to put all the clues in a row, do you remember when you installed WordPress.com Stats?

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