Another spam blogger
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Again – Can you give us a clearer idea what “we’ll look into what we can do” entails, specifically?
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Directly from TOS:
Throughout these Terms, “you” applies to both individuals and entities that access or use our Services.
“You” will be solely responsible and liable for any activity that occurs under your username.
*****These Terms also govern visitors’ access to and use of any websites that use our Services, such as websites hosted on WordPress.com that are operated by our users.*****
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So the terms also apply to visitors to sites that are hosted by WordPress. I.e. Mine, and Rob’s. And therefore the terms of service DO in fact apply to their conduct and their use of predatory malware even when they themselves are not hosted.
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“We’ll look into what we can do” means “we’ll look into what we can do, as opposed to what we can’t.” :)
There are many levels to these decisions, and then whatever is decided will need to be put in place, which will take development time.
I understand how frustrating this is, but we also can’t just snap our fingers to create a policy and system for this.
This will take some time, we’re starting by looking into what we can do, as opposed to what we can’t.
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I don’t believe at any point myself or the original poster asked for an immediate solution. I also don’t think it’s fair to suggest that we had, simply for requesting more clarification about how you actually intend to “look into” a problem.
I work in customer service management with Amazon and I can honestly say that if I remarked to one of our frustrated clients, “I understand sir but we can’t just snap our fingers to create a policy or fix this” I would be, *at best*, reprimanded.
Quite frankly that kind of statement is both invalidating of the customer’s negative experience and additionally offsets accountability from directly answering a question that I would be expected to be competent in answering. Accountability is important, wouldn’t you agree? :)
It is also my job to clarify and reassure our clients who bring arising issues to our attention, what we will do to fix it, without saying awful things like “we’ll see what happens” and “it’s complicated” and “we can’t just wave a magic wand.”
Please note there is a clear and distinct difference between WHEN and HOW.
Now, I understand this isn’t Amazon but I would like to think this platform is interested in communicating with it’s paying users in a manner that is compassionate and distinctly less…. *shrug*
I pay to use this platform and would appreciate some kindness and professionalism from employees regarding concerns.
You also didn’t address any of the policy I sited to show that this “blog” is indeed violating TOS, whether hosted or not. It would be both wise and kind of you to respond to that.
Thanks so much.
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Is it against WordPress TOS if I were to reveal the malware that this user is disseminating? A boycott of sorts, and to ask my fellow bloggers to delete this person from following them? I don’t want to be a vector for any person trying to exploit the relationships I’ve built.
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Hi there,
It seems the real issue here is with the site linked to the person’s username. If you believe that site contains malicious content, you can report the person’s Gravatar profile via the link that will appear on that profile on Gravatar.com. Then the terms of service team will review the profile.
But the site itself is not in violation of our terms of service, as the site is not hosted on WordPress.com and therefore not subject to our terms of service.
I don’t want to be a vector for any person trying to exploit the relationships I’ve built.
No follower on your site has access to information of any other follower on your site, so there’s no way any follower can exploit in any way your relationship with any other followers.
Granted, they can reach the sites of your followers where those followers comment on your site with usernames linked to their own sites, but they’d be able to do that without following your site – your site is public, so anyone with an internet connection can view it, and all comments left on it.
Someone can also follow your site’s RSS feed in any feed reader, without using a WordPress.com account and without you even knowing it – there is no way to prevent someone from viewing and following a public website, even if it were somehow possible to block them from using a WordPress.com account to do this.
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Kokkieh – thank you kindly sir! This helped explain the reasoning and provided much more context to the issue at hand. Thank you also for giving us additional suggestions for how to report a malware site (via Gravatar).
I appreciate your articulate and professional response.
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There was someone who had posted a comment on this thread on 10/21, but that was deleted. I don’t know if WP deleted it, or the original blogger deleted it. I have the original in my inbox and a screen capture of it here:
It seems to me that someone who was not involved in this wouldn’t be commenting, especially using such an offensive username.
I can forward you the email that contains this reply if you wish.
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They “looked into it” and couldn’t determine a connection Rob. But don’t ask how they looked into it. They just looked into it. 😂
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