Any account manager to deal with if we purchased your $8.25 premium plan?

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  artificialhedgesite · Member · May 17, 2017 at 7:42 am

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  We are going to purchase the $8.25 premium plan but we wonder if we can get in touch quickly with your staff if there is an emergency. Is there any customer service or account manager for me?

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 17, 2017 at 9:34 am

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  Hello @artificialhedgesite
  Please read this:

  Where should I go for support?
  • If you have a paid upgrade, please use the “Contact Support” form. If you have a paid plan (Personal, Premium, or Business) and we have chatters available, you’ll be able to chat with us live. Otherwise you can submit the form and we’ll follow up by email.

  • If you do not have a paid upgrade, please post your question in our community forums.

  • If you specifically need help with CSS (changing the fonts, colors, hiding or rearranging aspects of your theme), please ask for advice in the CSS Customization forum.

  • For help with a premium theme, please post your question in the premium support forum for your theme.

  • If your comments are being marked as spam, please contact our Akismet team.

  • If you have a self-hosted WordPress.org site, please use the WordPress.org forums for support, or contact your web hosting provider. If you need help with the Jetpack plugin specifically, please contact Jetpack support.

  As stated here: https://en.support.wordpress.com/help-support-options/

  Hope this helps 🙂