Any news yet, WordPress? Awfully quiet about the reason for today's issue!

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  billie73 · Member · Jul 27, 2015 at 11:17 am

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  Does anybody have any news yet on what is causing so many people’s website to malfunction? I can’t find any news updates at all, no workarounds, no estimated time of it being resolved… nothing at all!

  The blog I need help with is: (visible only to logged in users)

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  weevisla · Member · Jul 27, 2015 at 11:21 am

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  they probably don’t wanna admit that it happened :-P

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  justjennifer · Member · Jul 27, 2015 at 11:29 am

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  Staff are in the forums and assisting users with this issue. Perhaps they will enlighten us later when things have returned to normal for everyone.

  Just FYI-WordPress.com is on continuous roll out, meaning there are both visible and behind-the-scenes updates/upgrades taking place many times per day. Any one of them could have caused an Oops.

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  billie73 · Member · Jul 27, 2015 at 11:43 am

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  I am aware that lots is going on in the background that we don’t always know off. In that kind of IT environment however, there should be a message put up on the forum/support pages saying they’re working on it, what is going on, what caused the malfunctioning on all those websites and a estimated time of resolving.

  Not saying anything is just causing stress to loads of people, especially those with businesses.

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  justjennifer · Member · Jul 27, 2015 at 12:52 pm

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  Personally, in such a widespread outage, I feel that it is most important to find and correct the cause of the problem before replying to user concerns, but that is just my inflated 2¢ worth.

  FWIW I was in the same situation as everyone else; all the customizations on all 6 of my active WPcom sites disappeared.

  Staff have replied here as well:

  Hi everyone,

  Sorry for the trouble! We reverted the change that caused the problem, and we’re looking into restoring any sites that haven’t recovered their custom settings. If you are still having trouble with your site’s custom header or other customizations, please let me know!

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  psicologiaeduardoortega · Member · Jul 27, 2015 at 1:14 pm

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  Fixed I header and menu, but not the background color. Do not let me change it to white, every time I try this set as default, any solution?

  mi web: https://psicologiaeduardoortega.wordpress.com/

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  justjennifer · Member · Jul 27, 2015 at 1:34 pm

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  If you are still having trouble with your site customizations please post here https://en.forums.wordpress.com/topic/header-and-all-customisations-gone