anyone know how to speak to someone at wordpress

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  farm711 · Member · Jan 28, 2015 at 9:36 pm

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  I cannot login to my website. When I try to retrieve my password, i followed the prompts, and was set up with a new account. I need my old account–the one that HAS MY WEBSITE. Further prompts say result in a message saying my account doesn’t exist.

  IT DOES! I AM LOOKING AT MY WEBSITE RIGHT NOW!

  any ideas<

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  timethief · Member · Jan 28, 2015 at 9:42 pm

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  Hi there,
  We provide support here only for WordPress.COM hosted blogs.
  We do not provide support for WordPress.ORG software installs.
  Read the differences here http://en.support.wordpress.com/com-vs-org/

  I’m sorry but we cannot provide accurate answers to any blogger who fails to provide the exact URL starting with http:// for the exact blog they refer to so we can verify where it is hosted. Please do that now.

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  farm711 · Member · Jan 28, 2015 at 9:45 pm

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  think i must be in wrong spot…thank you

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  timethief · Member · Jan 28, 2015 at 9:47 pm

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  Okay then. WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page