API Connection to Mailchimp Not Working!

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  auditprimergmailcom · Member · Jul 21, 2018 at 10:03 pm

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  Mailchimp API key works on other websites tested by Thrive Tech Support. Error message on WP Dashboard: ‘The connection didn’t work. Could not connect to Mailchimp using the provided key. (Service Unavailable).’ How can I fix this? Can’t get my product launch up and running without this!!

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  miraswriting · Member · Jul 21, 2018 at 11:02 pm

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  I was just working with MailChimp on my site, too! Maybe I can help since this is still fresh.

  If you could send over a few details, it could help me pinpoint what is going on:
  • The address of your site. I could take a look at your theme and other plugins. (ex. http://www.yoursite.com)
  • Your plan type.
  • What MailChimp feature you’d like on your site. WordPress requires different plans for different integrations of MailChimp.

  I’ll watch for a reply, I know product launches can be on a tight timeline.

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  gemmacevans · Member · Jul 23, 2018 at 10:18 am

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  Hi auditprimergmailcom,

  The account you are logged in to at the moment hasn’t created any sites on WordPress.com. Can you send a link to the site you are working on?

  Thanks!