Apparent Bug

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  candlelifeministries · Member · Sep 17, 2013 at 8:16 pm

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  Loaded background images would not delete under the customize setting where you can see it live on the page. It constantly reverted to the last image that had been uploaded even though it had been saved for it NOT to display a background image. I deleted, cleared the cache, restarted…problem continued until I went to the screen that shows the dashboard, etc and deleted it that way.

  1) Needs ability to remember at the design level when it is being uploaded.
  2) Needs to have ability to delete images that have been uploaded. If this is there, it is not easily seen from the initial page for design changes.
  3) Need ability to contact an actual support person rather than posting in a forum. These can be beneficial, but there are times that they are not adequate enough.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 17, 2013 at 8:38 pm

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  If you have not purchased the custom design upgrade note that no changes you try out aside from those such as Custom Background, Custom Header, etc. which are stated on the theme description pages in the features column (right hand side) will be visible to visitors.
  http://en.support.wordpress.com/custom-design/
  http://en.support.wordpress.com/custom-design/editing-css/

  You do not need to load the design tools unless you have the Custom Design upgrade. All of these functions can be accessed from your dashboard – without loading the custom design tools – no upgrade required.
  Appearance > Header
  Appearance > Background
  Appearance > Theme Options (applicable only to some themes)
  Settings > Reading (set a static front page)
  Site Title and Tagline > Settings > General

  If you are using the preview mode for the Custom Design upgrade some of the settings in that mode will save but they won’t show up on the front end unless you purchase the upgrade.

  To go back to the free options, go to Appearance → Themes → Customize → Colors and click the “exit the preview” link in yellow at the top of the panel on the right.

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  timethief · Member · Sep 17, 2013 at 8:41 pm

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  You can contact Staff by using this link http://en.support.wordpress.com/contact/ but note it will take longer to get a response than it does to get one here.

  This is a peer support forum where Volunteers and Staff work cooperatively to deliver WordPress.com support. There is no phone support here and we Volunteers do not provide support by email.

  Volunteers who have been answering questions here for years longer than Staff have even been on Staff answer most questions posted into forum threads and Staff monitor. When Volunteers cannot provide the required support we flag threads for Staff attention.

  Though some may think their support issue is unique I have been answering questions here for over 7 years and I can state unequivocally that it’s rare indeed that a question asked here has not been asked and answered previously.