Appearance and Widgets options missing from the WP Admin sidebar.

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  cpplkids · Member · Jan 21, 2015 at 12:17 am

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  Appearance and Widgets options missing from the WP Admin sidebar.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 21, 2015 at 9:49 am

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  Hi there. Are you logged in as admin on the blog? Only admins can access the Appearance menu.

  If that’s not the problem, try clearing your browser cache and cookies and see if you can see the Appearance menu if you use a different browser.
  http://en.support.wordpress.com/browser-issues/

  If that doesn’t help, let us know.

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  cpplkids · Member · Jan 21, 2015 at 6:37 pm

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  We all use the same login, including the person who created the blog back in 2010. She also does not have Admin access. We must not be logged in as Admins, but how can that be possible? There is one user ID and one password that we all share!

  I have tried clearing cache and cookies.

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  kokkieh · Staff · Jan 21, 2015 at 7:07 pm

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  I’m going to tag this for staff to follow up, as I can’t think what can be causing this. Please make sure you’re subscribed to the thread and be patient while waiting for their reply.

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  cpplkids · Member · Jan 21, 2015 at 8:51 pm

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  We are getting email notifications. Thank you so much!

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  timethief · Member · Jan 21, 2015 at 8:53 pm

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  We all use the same login, including the person who created the blog back in 2010.

  Bad plan! That’s a security risk.

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  jeremeylduvall · Member · Jan 21, 2015 at 11:21 pm

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  Hi @cpplkids,

  The cpplkids should definitely see the Appearance and Widget options on the dashboard here:

  http://cpplkids.wordpress.com/wp-admin

  It should look like this:

  http://d.pr/i/1hqWy

  Can you take a second look?

  We all use the same login, including the person who created the blog back in 2010.

  I, too, would recommend creating separate user accounts with varying permissions. It will help to maintain a higher level of security on your blog rather than giving everyone access to the admin account:

  http://en.support.wordpress.com/adding-users/#invite-people-to-contribute-to-your-blog

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  cpplkids · Member · Jan 22, 2015 at 6:10 pm

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  I realize where Appearance is supposed to be. Personally, I have another WordPress blog and I know what an Admin account looks like. Our shared account we currently use looks as though it is an Editor account.

  Under Feedback, we have listed, in order: Profile, Tools, Settings. Then the collapse menu option.

  We will create separate accounts once this issue has been resolved.

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  jeremeylduvall · Member · Jan 22, 2015 at 10:20 pm

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  Sorry! I totally missed that. This should be all fixed up now. Let me know if you have any additional trouble.