Appearance customization

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  cameronaf993b0c37 · Member · Aug 5, 2020 at 11:12 pm

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  Hi, when I go to Appearance -> Customization, the resulting page (mysite.com/wp-admin/customize.php) says the page does not exist. I am using the Astra theme. I have tried disabling all plugins, changing/disabling the theme, upgrading to the latest version of PHP, and confirming that the file exists on the hosting server, but still am not able to customize. Is there a fix to this?

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  staff-mckluskey · Staff · Aug 6, 2020 at 8:33 am

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  Hi there!

  What’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/