Appearance tab is not showing starter package.

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  jasneetgandhi1 · Member · Jun 30, 2022 at 11:36 am

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  Appearance tab is not showing starter package.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Jun 30, 2022 at 2:15 pm

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  Hi there!

  The URL you provided (box5934.temp.domains) is a temporary Bluehost staging domain, so it sounds like your site is hosted on Bluehost, not WordPress.com.

  We are unable to help because we don’t host your site directly on our WordPress.com managed hosting, and we’re not able to access the backend of your site to take a closer look.

  You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue. You can reach Bluehost support here:

  https://www.bluehost.com/contact

  If you still have trouble, please reach out to the WordPress community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  I hope this points you in the right direction.