Applying to the theme but impossible

  • Unknown's avatar
    tomoyawakayama · Member ·

    Hello there.
    I tried to apply new theme but it says ‘Unable to activate theme. Contact support.’ so cant to apply any themes.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’m sorry to hear about the issue you’re facing with changing themes. Can you tell us which theme you’d like to activate on your site, cycloproject.com? Also, could you send us a screenshot of the error message in your reply? Here’s how to take a screenshot:

    WP
    Making a Screenshot
    in WordPress.com Support
    3 min read
    A screenshot is an image that captures what appears on your computer screen. Screenshots can come in handy when trying to explain something to Support, or if you want to blog about something you’ve seen on your computer screen. No matter what operating system you use, you can make a screenshot in a few steps. Windows Find the Print Screen key. (Depending on your keyboard, the key mi

    Thanks!

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