Are there memory requirements for uploading photos?

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  jerryfletcherlives · Member · Dec 16, 2011 at 3:04 pm

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  Having a hard time uploading photos into my header.
  Blog url: http://frombehindthebluedoor.wordpress.com/

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  kardotim · Member · Dec 16, 2011 at 3:18 pm

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  Could you please describe the steps you took, and where you exactly get stuck?
  Also carefully follow the instructions in this guide, and learn how to upload a header.

  Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?

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  jerryfletcherlives · Member · Dec 16, 2011 at 3:58 pm

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  I use firefox browser. I followed the steps to upload a picture into my header. Clicked “upload”, but after about a minute, nothing happened. The process seemed to have timed out. I then tried uploading an image that wasn’t as large (@700 kb), but that too timed out. Haven’t been able to upload any images into my header.

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  chrisrudzki · Member · Dec 16, 2011 at 4:38 pm

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  Hi there,

  That seems like a fairly large header image.

  Could you try optimizing and re-saving the file? For best results, you should upload a file that’s 870 × 220 pixels in size.

  As for file size, it shouldn’t be much more than 100 kB at most.

  If you’re still running into issues, please send the file to help@wordpress.com and reference this thread: https://en.forums.wordpress.com/topic/are-there-memory-requirements-for-uploading-photos