Ask for annulation

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  bluebelle94 · Member · Nov 10, 2017 at 10:25 am

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  Coulds you please cancel my subscription and refund me for my payment (48€)

  Ref: ID du reçu : [redacted]
  ID de la transaction : [redacted]
  Sorry for my english

  Thanks a lot

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Nov 10, 2017 at 12:39 pm

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  Hi there,

  I’ve canceled your Personal plan and issued a full refund. You should see that refund on your statement within 7-10 days.

  Have a good day and let me know if you have further questions.

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  bluebelle94 · Member · Nov 10, 2017 at 2:46 pm

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  Thanks a lot ! It’s perfect !
  Have a good day too.

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  staff-zinnia · Staff · Nov 10, 2017 at 6:31 pm

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  Take care :)

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  danielbastiphoto · Member · Nov 24, 2017 at 8:56 pm

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  In accordance with the clause of cancellation within 7 days, I ask you to cancel and refund my subscription.
  (email visible only to moderators and staff)

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  gemmacevans · Member · Nov 25, 2017 at 9:57 am

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  Hi danielbastiphoto,

  Please contact us from this page and we’ll be happy to take a look at your account: https://wordpress.com/help/contact/.

  Thanks!

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  bluebelle94 · Member · Nov 27, 2017 at 9:40 am

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  Hello,

  I have not ever been refunded formy payment of 51 euros.Is there any problem?Have a good day

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  danielbastiphoto · Member · Nov 27, 2017 at 1:55 pm

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  J’ai demandé l’annulation totale de mon abonnement dans le délai des 7 jours. Je suis allé sur la page contact comme demandé, cependant vous ne remboursez qu’une partie du coût de 48 Euros. Vous conservez 26 Euros alors que je me désengage pour la totalité. Pourquoi???
  De plus vous ne transmettez aucune confirmation par mail, d’où une incertitude sur la restitution des 48 Euros.

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  gemmacevans · Member · Nov 28, 2017 at 9:14 am

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  Hi bluebelle94,

  Our system shows we sent a €51 refund to you on 2017-11-06. There is a copy of the refund receipt in your Billing History if you need it:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 7-10 business days to reach your account but international refunds (outside the US) can take a little longer. We have sent a refund so the next step is to contact your bank and ask if there are any processing delays at their end — processing times vary from bank to bank. The transaction ID on the refund receipt can be used to help your bank locate the refund on their system.

  Let me know how you get on.

  @danielbastiphoto Please use this link to start a new thread for your question and tag it with modlook. Then I can look at your refund. Thanks!

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  bluebelle94 · Member · Nov 30, 2017 at 11:30 am

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  Thanks a lot for your answer. I thinks it’s ok.

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  gemmacevans · Member · Nov 30, 2017 at 2:30 pm

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  You’re very welcome, hopefully the refund will arrive in your account soon :)