Ask for renewal cancellation last year but still got charged today

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  vanphongphamthuykhue · Member · Sep 17, 2018 at 6:51 pm

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  I want to have a refund and cancel my domain purchase from now on. Last year I have chat in this forum and someone has said to me that she has cancel my plan. But today I still got charged.

  Please help.

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Sep 17, 2018 at 9:59 pm

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  Hi there, no worries, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  kokkieh · Staff · Sep 18, 2018 at 10:51 am

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  Hi there,

  I see we’ve already helped you with this via email, so I’m closing this as a duplicate. Please reply to the email Rudy sent you yesterday if you still need any more help with this.