Asked for a refund… Never refunded

• 

  bulldogcomics · Member · Aug 23, 2018 at 6:51 pm

  • Copy link
  • Add topic to favorites

  Hi. I asked for a refund and it was approved during a chat session. Already a month ago, and still haven’t been refunded on my credit card… Any way to contact support? (Obviously, now that I do not have a paid plan, I cannot chat or contact support…)

  The blog I need help with is: (visible only to logged in users)

• 

  katiebethbrown · Staff · Aug 23, 2018 at 7:30 pm

  • Copy link

  Hi @bulldogcomics.

  I have added a modlook tag to the sidebar to bring your post to the attention of a staff member so they can take a look for you. Thanks for your patience while waiting for a reply.

  While you wait, you can view your purchases and billing history at https://wordpress.com/me/purchases to see if that shows any information on the refund.

• 

  timethief · Member · Aug 23, 2018 at 7:39 pm

  • Copy link

  What is the domain URL please?

  If you want Staff to investigate you must provide specifics.

  What is the URL of the domain?
  Which wordpress.COM plan did you purchase?
  Which wordpress.COM site did you purchase it for?

  Canceling and refunding purchases
  There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  Canceling domains
  It is important to know that canceled domains are not released by the registrar immediately. Also, note that there’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  Do you wish to use the domain on another site?

• 

  bulldogcomics · Member · Aug 23, 2018 at 7:42 pm

  • Copy link

  bulldogcomics.wordpress.com
  bulldogdiaries.com

  Please contact me personally if you need payment/billing information. Thank you for your help.

• 

  timethief · Member · Aug 23, 2018 at 7:50 pm

  • Copy link

  Thanks. Staff will contact you here and by email.

• 

  supernovia · Staff · Aug 23, 2018 at 8:06 pm

  • Copy link

  Hi @bulldogcomics – we’ll email you shortly. Cheers :)

• 

  stumpgirl · Member · Aug 23, 2018 at 8:07 pm

  • Copy link

  I need a refund for

• 

  timethief · Member · Aug 23, 2018 at 8:09 pm

  • Copy link

  @stumpgirl
  Please do not post into threads others create. Please use the Add New Topics link https://en.forums.wordpress.com/?new=1 and provide the URL of the site when you create your own thread.