Asking for password, I don't have, can't open website, please help!!! urgent

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  nrgfoto · Member · Aug 30, 2018 at 3:54 pm

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  I have built and have had running for months without issue. I was looking at logs in the 1and1 control panel, then I found I could not open the website.

  The address is importlotus.com

  the error message I see is…
  Log in to importlotus.com:80
  your password will be sent unencrypted.
  Username
  Password
  Cancel / Log in

  I’ve contact the support of 1and1 the entire site has been restored from a back up, but it still ask for the password.

  any ideas please?

  thanks

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  torres126 · Member · Aug 30, 2018 at 3:55 pm

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  Hi,

  It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Hope this gets fixed soon!

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  nrgfoto · Member · Aug 30, 2018 at 4:00 pm

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  Hi Torres126, I’ve already tried 1and1, so I will try https://wordpress.org/support/

  thanks

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  nrgfoto · Member · Aug 30, 2018 at 5:57 pm

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  thanks fixed it, the logs where copied to the root by accident.