Asking for refund and closure of this account

  • Unknown's avatar
    taniahdezcervantes · Member ·

    I received an email asking if I wanted to renew the domain of this account, I didn’t authorize the renewal and I was charged for the domain. So, please refund me the $933 MXN I was charged and close the domain

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-95percentghost · Staff ·

    Hi there, the WordPress.com account you’re posting from (username: taniahdezcervantes) does not have any purchases associated with it.

    It sounds like your domain may have been associated with a different WordPress.com account, and you set the email address of this account as the “domain contact address”. You can find this account information, and the log-out button here:
    https://wordpress.com/me/account

    Did you receive a receipt for the renewal? If so, I suggest logging in on WordPress.com using the email address to which the receipt was sent instead:
    https://wordpress.com/log-in

  • The topic ‘Asking for refund and closure of this account’ is closed to new replies.