attempt to purchase premium theme

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  kayauezel · Member · Apr 9, 2013 at 4:19 pm

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  When I try to purchase a premium theme, it won’t process the order, but displays a failure notice, asking me If I really want to do this?

  The blog I need help with is: (visible only to logged in users)

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  jonisaylor · Member · Apr 9, 2013 at 9:32 pm

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  I’m having the same problem. Help please!

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  timethief · Member · Apr 9, 2013 at 9:33 pm

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  I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

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  timethief · Member · Apr 9, 2013 at 9:34 pm

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  NOTE: You must be logged in under the exact same username account the registered a blog to purchase an upgrade for it.

  If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  Note: If you are using an IE9 browser in compatibility mode that makes it render as IE7 and IE7 is not supported. To disable see > http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  If you are running one of the browsers and versions listed at http://browsehappy.com please do these four things:

  1. Try clearing your browser’s cache:

  http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

  3. Try with all browser extensions or add-ons temporarily disabled.

  4. Try enabling HTTPS: http://en.support.wordpress.com/https/

  If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  kayauezel · Member · Apr 9, 2013 at 9:34 pm

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  thanks!

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  timethief · Member · Apr 9, 2013 at 9:42 pm

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  @kayauezel
  If it’s still happening, let us know exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/ and also post any error reports you get.

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  kayauezel · Member · Apr 9, 2013 at 10:13 pm

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  Hi, I tried with both newest chrome (Version 26.0.1410.63) and firefox (20.0) and followed the above instructions, it’s still not working.
  Thanks for your help.

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  kayauezel · Member · Apr 9, 2013 at 10:15 pm

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  the error report only says
  “are you sure you want to do this”
  and the title is “wordpress failure notice”

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  staff-blorbo · Staff · Apr 9, 2013 at 10:15 pm

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  Sorry for the trouble, we’re looking into this!

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  staff-blorbo · Staff · Apr 9, 2013 at 11:51 pm

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  This is all fixed up now. You may safely try purchasing the theme now.

  Sorry again for the trouble!