Attempted to install solace extra and site broke

  • Unknown's avatar
    indigreys · Member ·

    I cannot get site back up or new theme activated after trying to activate solace extra. Site shows 500 error.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    faisalahammad · Member ·

    Hi there,

    Did you refer to abflooringservices.com as the website where you’re experiencing the issue? If so, it looks like you’re using self-hosted WordPress, not WordPress.com.

    https://wordpress.com/site-profiler/abflooringservices.com

    Therefore, it’s recommended to open a support ticket at the following URL for WordPress.org support.

    https://wordpress.org/support/forums/

    To understand the difference between WordPress.com and WordPress.org, please check the article below.

    WP
    WordPress.com vs. WordPress.org
    in WordPress.com Support
    6 min read
    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. In this guideVideo overviewOverview of differencesComparison of featuresOverview of WordPress.comOverview of WordPress.orgFr

    You can log in to your Hostinger server and access your website files to deactivate the new theme that caused the error. You can also do this using an FTP/SFTP client. Go to wp-content/themes/ and rename the solace-extra folder to something else so the theme will be deactivated. You should then be able to access your website dashboard again. If you’re unable to do this, contact your hosting provider so they can help.

    Have a good day!

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