Attempting to Transfer Site

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  10foilgear · Member · Mar 5, 2024 at 2:52 pm

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  I am looking to download all of my site files, however it is stating that I need to upgrade my account to a personal account in order to access the files. However, it will not allow me to upgrade my account as everything is greyed out.

  I have contacted support directly via email, but I have not received a response anytime I have used the support ticket system. Any help would be appreciated.

  The domain is roninbasics.com

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Mar 6, 2024 at 4:04 pm

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  Hi there!

  It looks like the WordPress.com Creator plan was removed. I’m not sure if this was done accidentally, but since your plan hadn’t expired, I reactivated it.

  I noticed that the domain roninbasics.com is currently set as the primary address, but it doesn’t point to your WordPress.com site. As a result, it doesn’t load your site properly. If you don’t plan on using this domain with your WordPress.com site anymore, please consider removing it and setting roninbasics.wpcomstaging.com as the primary address of your site.

  Here’s how to set a primary address:

  

  Domains » Set a Primary Address

  in WordPress.com Support

  3 min read

  Your primary site address is the domain that people will see in their browser’s address bar when visiting your site. It is the address you use to promote your website. Requirements To use a domain as your site’s primary address, you will need: A domain registered or connected to WordPress.com. Any paid WordPress.com plan. With a paid WordPress.com plan, you can set a custom do

  When that’s done, you will be able to access the WordPress.com site on your dashboard. Please let me know if you’re still having trouble.

  Thanks!