AUDIO not uploading to media gallery / Premium Plan

  • Unknown's avatar
    vrabecenglish · Member ·

    Hello Team,

    I’ve been trying to upload some mp3 audio files to my media library, but the wordpress won’t let me. I’m getting the message that I am not allowed to upload this type of file.

    I am on Premium plan.

    Could you please have a look at it and assist with this issue.

    Thanks

    jan

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dragstor · Member ·

    Hi, Jan!

    I’ve been trying to upload some mp3 audio files to my media library, but the wordpress won’t let me. I’m getting the message that I am not allowed to upload this type of file.

    I am on Premium plan.

    Could you please have a look at it and assist with this issue.

    There shouldn’t be any issues with uploading any mp3 files on a site with a Premium plan upgrade:

    WP
    Accepted File Types
    in WordPress.com Support
    2 min read
    This page lists the types of files that you can upload to your WordPress.com site. Uploading Your Files To protect the security of your website, WordPress supports the most widely recognized file types listed below. Before uploading files to your site, please ensure you own or have the legal right to distribute them. If you do not own the files and do not have express permission from th

    💡 Would you mind sharing one of the Mp3s via email or live chat?

    We’d like to test this on our end as we can simultaneously monitor for any issues.

    You can contact us via Live Chat from https://wordpress.com/help by clicking the “Contact support” button (top-right).

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