Audio Streaming freezing up for my podcast.

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  idiotboxexperts · Member · Oct 8, 2014 at 3:47 pm

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  Audio streaming is freezing up. I run a podcast and anything played on Stitcher or ITunes plays fine (they pull from my site), but anybody who streams directly from the website is having issues. It might play for a min or 20 mins but it will stop and they are having to reload the page.

  I do want to also add that they are using Google Chrome. I know Chromes new update has major issues, any help would be greatly appreciated.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Oct 9, 2014 at 8:37 pm

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  Hello there,

  I am bringing your issue to our team of developers so they can look further into it.

  Can you tell me if this was always the case with your audio player in Chrome, or did the issue begin more recently?

  Looking forward to hearing from you. Thanks very much.

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  idiotboxexperts · Member · Oct 12, 2014 at 12:16 am

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  It started about 3 weeks ago. I started getting complaints. Do you have a timeline for this?

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  thatrobyn · Member · Oct 13, 2014 at 5:57 pm

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  Hey there!

  Thanks for the additional information. I’ve relayed it to our developers and system experts who are troubleshooting the issue for you. The moment I have a solution, I’ll let you know.

  Thanks a ton for your patience.

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  idiotboxexperts · Member · Oct 27, 2014 at 4:25 pm

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  Any news on this, I’m starting to lose my listener base…. I need an answer ASAP. Thanks

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  thatrobyn · Member · Oct 27, 2014 at 11:34 pm

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  Hello there,

  Thank you for your note. I checked in with our developers who are still working on the conflict with your player in Chrome.

  While they are working on a solution, I have a fix that I hope satisfies you and your listeners in the meantime. I suggest you embed either a SoundCloud Audio Player or the Audiomack Audio Player.

  I know it’s not a perfect solution as you first need to upload the sound file to SoundCloud before embedding the shortcode on your site. However, I do not want you to lose listeners and this will keep them onboard.

  Let me know what you think. Also, keep an eye out for a private email from me.