audio uploading
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I’m trying to upload a .mp3 file to the media library on my WordPress site, so I can link it to a podcast post. Every time I try, the upload fails, without any explanation or error message. The file is only 24 mb, so I’m very confused…
The blog I need help with is: (visible only to logged in users)
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Do you have the required upgrade?
To run audio on your site check out these support docs, please:
https://en.support.wordpress.com/audio/
http://store.wordpress.com/plans/premium/
http://store.wordpress.com/plans/business/You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your only options for payment are found here http://en.support.wordpress.com/payment/
Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/ Your Billing History page is where you can print out your own receipt. https://wordpress.com/me/billingWordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. Note: It takes from 1 – 2 weeks for the refund to be received.
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Audio
With the purchase of the WordPress.com Personal, Premium or Business plan, https://wordpress.com/pricing/ you are also permitted to upload zip files and the following audio file types, in addition to the basic file types listed above:
.mp3
.m4a
.ogg
.wav
There is an embedded audio player http://support.wordpress.com/audio/ built in to WordPress.com that will work with .mp3 files.
From: https://en.support.wordpress.com/accepted-filetypes/ -
Yes, we do have a business account. I get an html error message whenever I try to upload audio to the media page. This is not for my own blog, but a professional site.
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It’s a WordPress site, business account. We very much want to offer a podcast, but I’m having a terrible time getting this to work, even with a plugin designed for podcasts.
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southwestchurch.com is hosted by Unified Layer
IP Address: 198.57.245.200
Name Servers:
ns76.domaincontrol.com
ns75.domaincontrol.comThat site is not on WordPress.COM servers and you cannot get support for it here. You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.
The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
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