audio uploads

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  tyeend · Member · Sep 24, 2014 at 10:58 pm

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  i can’tupload an audio file greater than .2meg

  The blog I need help with is: (visible only to logged in users)

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  pcosta88 · Member · Sep 24, 2014 at 11:11 pm

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  Hello!
  Please make sure you are uploading the correct format.
  See here:
  http://en.support.wordpress.com/audio/
  Also, have you reached your maximum capacity of 3gigs?

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  tyeend · Member · Sep 25, 2014 at 12:32 am

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  I have been uploading audio files for several years now and I never had trouble uploading audio files to a size of 25 Meg before. It has suddenly changed – it won’t work using Firefox or Chrome, but I can still do it using IE. It is very puzzling. I don’t like IE as a browser in general but I have to use it to upload the audio files now that the other 2 have stopped doing it – they just give an ‘http error’.

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  pcosta88 · Member · Sep 25, 2014 at 12:37 am

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  Are your browsers updated?
  http://www.browsehappy.com
  Tried clearing your browser’s cache?
  Enabling Cookies and Javascript?
  What if you upload in secure mode using https?
  http://en.support.wordpress.com/https/

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  tyeend · Member · Sep 25, 2014 at 12:44 am

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  Did try all of those things before and it has not worked. Still get an ‘http error’ after I attempt an upload – it always seems to try to do the upload for about a minute then gives the error code.

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  pcosta88 · Member · Sep 25, 2014 at 1:06 am

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  Depending on what kind of file it is you may need a space upgrade
  http://en.support.wordpress.com/audio/
  What kind of audio file is it?

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  tyeend · Member · Sep 25, 2014 at 1:42 am

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  It is a straight mp3 audio file and I have 13Gb of space.
  I think it must be something to do with Firefox and Chrome as it all works fine in IE

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  pcosta88 · Member · Sep 25, 2014 at 1:46 am

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  The only option I can think of is either
  A. Run updated browsers or
  B. There is a browser extension running on Firefox and Chrome that is interfering with the upload.

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  tyeend · Member · Sep 25, 2014 at 2:21 am

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  Browsers are up to date.
  Extensions have not changed in 8 months – so it can’t be that. Beginning to think it is something to do with browser upgrade to Firefox and Chrome that has happened in last 6 months – that is when the problem began.

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  raincoaster · Member · Sep 25, 2014 at 4:11 am

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  Yes, you will need the space upgrade to upload mp3s

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  tyeend · Member · Sep 25, 2014 at 4:14 am

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  I have said already that I have enough space – 13Gb
  The problem has only been around for about 5 months – and only applies to Firefox and Chrome. Has WordPress done something to limit their ability to process the upload?

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  pcosta88 · Member · Sep 25, 2014 at 9:25 am

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  You could consider downgrading Firefox to an earlier version to see if the updated Firefox is the cause:
  https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/

  Unless you specifically need the space upgrade to upload MP3s?