auth code
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I want to rebuild my website with WP and finally found the auth code to be able to use my existing domain. Unfortunately, regardless of whether I copy/paste or type it in your page to do this, when I hit the blue bar at the bottom, it just spins likes it’s thinking but does nothing. I have refreshed, logged out then back in but it just stays in lala land once the blue button is pressed. Can you please help me?
Self-declared URL: decadentlydelightful.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
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Hey there,
Many thanks for reaching out.
Can you tell me the installation you’re looking to use this domain with please? The reason why I ask is because I can’t see an installation on this account. It should resemble something like example.WordPress.com – or are you facing this issue when it comes to signing up with WordPress.com?
Also to check, when was the domain purchased with the domain registrar? (Best to check in case it’s subject to 60 day transfer lock, in which case the domain can be connected as per: https://wordpress.com/support/domains/connect-existing-domain/)
I’m confident we get you on your feet with the site. Can you tell me more about what you have mind, I’m happy to guide you in the direction of which plan you may need for the site.
Speak soon!
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Hi and thank you for your response!
Anyway, I don’t know what you mean by installation. I have created an account and want to build my site using my existing domain. I have owned this domain for many years.
Why is there no way to contact WP tech support directly?!?!?!
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Hi there,
decadentlydelightful.com is a domain you purchased through Tucows/Turbify yes?
When I visit decadentlydelightful.com I am taken to an “under construction” page that is hosted at turbify.com
Anyway, I don’t know what you mean by installation. I have created an account and want to build my site using my existing domain.
I think it will help if I clarify that we are a totally separate provider from Turbify. You can set up a WordPress site on WordPress.com or on that host, but you do not need us both.
If you are trying to set up a site on Turbify, you can contact their support team here for assistance with getting your site up and running: https://help.turbify.com/
If instead you wish to disconnect decadentlydelightful.com from your current host and start up a new site on WordPress.com instead, you can do that by clicking this link to get started: https://wordpress.com/start/
If you are new to WordPress we definitely recommend starting here on WordPress.com. Because we are a managed provider we take care of site setup, software updates, security and brute force login protection, and in-house support for any WordPress questions you have.
Hope that helps. Please let us know if you have any more questions.
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