authenticate API for Jetpack

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  adunate · Member · Aug 26, 2011 at 9:11 pm

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  I’ve successfully installed Jetpack but when I try to use the stats, I get an error message that says “”You have failed to authenticate with the WordPress.com API” However, I cannot find where I am to authenticate the API. Please help me out. No one in WordPress.org seems to have an answer.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 26, 2011 at 9:25 pm

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  Please see here > API keys If you need further help please check out Jetpack support.

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  adunate · Member · Aug 26, 2011 at 10:43 pm

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  I already have the API code. I just don’t know where to authenticate it.

  In the old WP stats, there was a place to enter the code. Where is it in Jetpack? The Jetpack support offers no help on this – I’ve already checked.

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  timethief · Member · Aug 26, 2011 at 10:48 pm

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  We Volunteers at WordPress.com don’t have FTP access or plugins. Consequently, we cannot offer direct support. Here’s the link for JetPack support tickets.

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  timethief · Member · Aug 26, 2011 at 10:49 pm

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  We Volunteers at WordPress.com don’t have FTP access or plugins. Consequently, we cannot offer direct support. Here’s the link for JetPack support tickets.

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  adunate · Member · Aug 27, 2011 at 1:11 am

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  I’m sorry, I’m not explaining myself clearly. The issue does not concern ftp access or plugins. I’ve actually installed the Jetpack plugin and according to its comments, I’ve done so successfully. The issue at hand is an inability to authenticate my API code in WordPress.com.