Authentication

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  camandsteph · Member · Apr 23, 2015 at 8:58 am

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  I have the two step authentication, but my phone reset and I cannot get a code. How do I get back into my blog?

  I had to start a new blog to even log into wordpress! I would really like to access my other blog.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 23, 2015 at 10:26 pm

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  Hi there,
  Your last resort for obtaining access is to complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery with as much information as possible and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access. They do have a backlog so patience is required while waiting for a response for the Account Recovery Team.

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  allendav · Member · Apr 23, 2015 at 10:29 pm

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  If you printed backup codes when setting up Two-Step, you should be able to use one to regain access.

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  camandsteph · Member · Apr 24, 2015 at 8:08 am

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  I don’t have the backup codes. Honestly, I must have missed that instruction when I set up the authentication. I take responsibility for my naivety. I live in China and moved across the country. I changed numbers and never once thought about this one app it affected. What is crazy is that for the past 8 months, I have not had to log into my blog using the authentication process! All of sudden, it began to ask again which is what clued me into the problem. Now, I just really need to gain access again. I did email the recovery form, but thought maybe someone on here could help me.

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  camandsteph · Member · Apr 24, 2015 at 8:09 am

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  The blog I am locked out of is: Stephrhena.wordpress.com

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  lizthefair · Member · Apr 27, 2015 at 5:27 pm

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  I’ll follow up with you on this issue via private email.