Authentication codes

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  ensnews1 · Member · Jan 28, 2021 at 9:10 pm

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  Phone number change made. Backup codes requested.

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  supernovia · Staff · Jan 29, 2021 at 12:26 am

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  Hi! Do you have the backup codes you kept initially? If so, we have a guide for moving to a new device here:
  https://wordpress.com/support/security/two-step-authentication/#moving-to-a-new-device

  If you don’t have backup codes, this does become an account recovery issue, in which case you’ll need to work directly with the account recovery team:
  https://wordpress.com/support/account-recovery/#account-recovery-form