authenticator app

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  webmasterbpvsh · Member · Oct 14, 2015 at 8:21 am

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  I lost my authenticator app, so I have to ask my verification key each time by sms. How can I restore my authenticator app and where do I find it?

  The blog I need help with is: (visible only to logged in users)

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  staff-happychia · Staff · Oct 14, 2015 at 9:06 am

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  You can download Google Authenticator app from Google Play Store or Apple App Store depending on the smartphone you are using.

  Once you have downloaded the app, follow the instructions in this support guide and try to setup the authenticator app again: https://en.support.wordpress.com/security/two-step-authentication/#setup-with-google-authenticator

  Give it a try and let me know how it goes.

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  webmasterbpvsh · Member · Oct 16, 2015 at 11:27 am

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  ok but then I have to give my account and key ??

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  webmasterbpvsh · Member · Oct 16, 2015 at 11:27 am

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  where do I found my accountname and key?

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  palkerekfy · Member · Oct 19, 2015 at 9:45 am

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  I read the support page but it did not help at all. I describes how I can set up Google Authenticator at the beginning. IT does not say anything about setting up again after the phone was reset (and the app lost).

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  supernovia · Staff · Oct 20, 2015 at 11:27 pm

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  @palkerekfy, @webmasterbpvsh, please fill out the account recovery form here:
  https://wordpress.com/wp-login.php?action=recovery

  Explain the problem there and that team will be able to help you. Cheers!

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  webmasterbpvsh · Member · Oct 22, 2015 at 4:15 pm

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  I solved the problem! Thanks!

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  supernovia · Staff · Oct 22, 2015 at 7:06 pm

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  Perfect. I’ll close this thread, but if anyone else needs help with two factor authentication, start here:
  https://wordpress.com/wp-login.php?action=recovery

  Cheers!