authenticator app – new phone
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Got a new phone and DID NOT KNOW I had to copy authenticator app over – now I am logged out – need Wordfence 2FA Code – can’t get it without old phone (which is gone) – I need a code to proceed – can you help? I’ve seen your https://wordpress.org/support/topic/new-phone-lost-2fa-please-recover/ – but this would required me to be able to get PASSED the login stage – which I can’t. Once I log in I ONLY has the option to add the app codes. This is a third party site I’m on – I am not the adm for this WordPress site.
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi there,
The only sites I see on your @tanjasplace WordPress.com account when I check on our end are listed here: https://wordpress.com/sites/
However, none of the sites listed there use the Wordfence backup plugin, since we do not offer that option on WordPress.com.
Is it possible you created your site under a different login that we are not able to see? What is the URL of the site you are needing help with?
Happy to check in our system so we can take a closer look.
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