Authinfo code for transfert

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  federaldesign · Member · Nov 10, 2016 at 8:23 am

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  Hi !
  For my client, I have send a request for the transferring of his website in another hoster. My client has received 1 email for confirm his adress email, but 48H after that, he hasen’t received the AUTHINFO CODE !
  When will he receive it ?

  The site : https://souchaudartprojectlyon.com/*

  Tanks you for your quick response,

  Sincerely,

  Axel Joly
  FEDERAL DESIGN – digital studio
  http://www.federaldesign.fr

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Nov 10, 2016 at 11:12 pm

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  @federaldesign it looks like they just had to confirm the email address on the domain. Can you have them try transferring again?

  Use these steps:
  http://en.support.wordpress.com/domains/transfer-domain-registration/

  And have them be sure to check their email associated with the domain.

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  souchaudartprojectlyon · Member · Nov 14, 2016 at 10:10 am

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  My client have confirmed his email many times, but no code received !
  (in his spammed folder too)

  WTF ?

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  supernovia · Staff · Nov 14, 2016 at 7:32 pm

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  @souchaudartprojectlyon is your client using your “souchaudartprojectlyon” account?

  If not can you send the email address they’re trying to confirm? I’ll check it for you. The email address will not be publicly visible in the forums.

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  federaldesign · Member · Nov 15, 2016 at 6:37 am

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  Hi ! It’s ok, we have got it now.
  Thanks

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  supernovia · Staff · Nov 15, 2016 at 4:51 pm

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  @federaldesign perfect. Cheers :)