Author can't comment

  • Unknown's avatar
    w0rld0fg4m3s · Member ·

    I have a few authors for my website. All of them (with all other subscribers and non-subscribers) can comment underneath an article. But I have 1 author who seems not to be able to comment underneath an article. He can write and publish articles himself but can’t comment.
    – I already looked if he was in the blacklist but he isn’t.
    – I already surfed the net to find some answers but nothing I can use came up.
    – I already logged him out everywhere and gave him a new password but that didn’t seem to help.

    Is there anybody who can tell why this is happening because I don’t know it anymore.

    Thanks in advance.

    Kind regards,
    Ruben H.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    worldoftanksinfo.be is hosted by One.com, not by wordpress.com.

    That site is not hosted here and is not on WordPress.COM servers. You are posting to the wrong support forum to get support for it.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
    (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

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