Authorization Charges

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  manufactureusa · Member · Aug 28, 2017 at 12:20 am

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  I have 6 authorization charges for $1 on my account because it kept saying invalid code but I thought I was entering it correctly so I tried it more than once and it looks like it was going through, I don’t want to see 6 $99 charges.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 28, 2017 at 1:10 am

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  Billing History
  You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  Have you tried using that resource?

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  timethief · Member · Aug 28, 2017 at 1:11 am

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  manufactureusa · Member · Aug 28, 2017 at 3:52 am

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  I’m not seeing anything in the purchases or billing tabs so I’m hoping I am good, thank you for helping with a follow-up.

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  kokkieh · Staff · Aug 28, 2017 at 10:32 am

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  Hi there,

  What site are you trying to upgrade? I see no charges whatsoever on this account, not even authorisation charges, and we don’t have any payment information on record for you. Are you perhaps using a different username account to try and purchase an upgrade?

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  manufactureusa · Member · Aug 28, 2017 at 5:20 pm

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  Yeah I have no other account, I was trying to upgrade and my payment kept getting declined and the error message invalid code for my cvv number would come up. I was certain it was all correct so I re-entered it more than once and when I checked my statement there was 6x $1 authorization charges.

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  timethief · Member · Aug 28, 2017 at 5:21 pm

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  Will you please confirm the URL of the site in question by posting it here starting with http:// ?

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  manufactureusa · Member · Aug 28, 2017 at 5:24 pm

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  Do you think these will just fall off my statement then?

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  manufactureusa · Member · Aug 28, 2017 at 5:24 pm

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  https://manufactureusa.wordpress.com/

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  manufactureusa · Member · Aug 28, 2017 at 5:29 pm

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  6x authorizations that say this:

  Your Payment

  Gross Amount-$1.00 USD
  Net Amount-$1.00 USD
  Paid to

  WPCHRG COM,SAN FRANCISCO,CA,

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  kokkieh · Staff · Aug 29, 2017 at 9:04 am

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  I checked with our billing team. Some banks show the authorisations on the statement while others don’t. But it’s not an actual charge – we void it right after making it. It’s just a way to test if the card is valid. So the money shouldn’t actually be deducted from your card. You should be able to confirm that if you contact your bank.

  As for the error you’re getting, please make sure that for the CVV code on the checkout screen you only use the last 3 digits printed on the back of your card. Sometimes the back of the card will show 7 digits – the last four of the actual card number, followed by the CVV code.