authorization_required

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  findmydreamjob · Member · Apr 1, 2015 at 5:10 pm

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  Hi

  I have updated my credit card details for my new blog (news.findmydreamjob.co.uk) but it displays an “authorization_required” message.

  How can I resolve this?

  Thanks
  Kaz

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Apr 1, 2015 at 5:30 pm

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  Howdy Kaz!

  Can you let me know where you’re seeing this messaging? I took a look, and I’m not seeing the message you mention on your My Upgrades page here:

  https://findmydreamjob.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  or here:

  https://wordpress.com/my-upgrades

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  findmydreamjob · Member · Apr 1, 2015 at 6:40 pm

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  Hi

  Firstly, thanks for your reply.

  Its the first link.
  When I select the “Update Credit Card” option and enter my credit card details and try to submit the c/card form, that is when the message appears in red.

  Kind regards
  Kaz

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  jeremeylduvall · Member · Apr 1, 2015 at 8:06 pm

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  Thanks for clarifying Kaz! Can you try the following?

  1. From this page, click “Disable auto renew” underneath the upgrade:

  https://findmydreamjob.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  2. Once auto renew is turned off, re-enable it on the upgrade using the button to the right-hand side. This should prompt for new credit card information.

  Let me know if that works!

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  findmydreamjob · Member · Apr 1, 2015 at 8:30 pm

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  Hi

  Thanks for your message.

  The blog I have an issue with is the second one that uses the news.findmydreamjob.co.uk domain name.

  I tried a different card (the same card I use for the first blog) and that also has the authorization_required error. I set this blog up with the free trial to get everything set up (themes, etc) and I want it to auto renew on the 6th April which is when the trial period expires.

  So to answer your question, I don’t have the option to turn off the auto renew for that blog.

  Kind regards
  Kaz

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  jeremeylduvall · Member · Apr 2, 2015 at 4:55 pm

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  Hi Kaz,

  Sorry for the continued trouble here. I went ahead and manually renewed your upgrade. You can see that here:

  https://newsfindmydreamjob.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  It’s now good through 2/7/16. I went ahead and created a manual payment request for the renewal. You should have received that in your inbox. Could you use the appropriate card to make that payment? Please let me know if you have any trouble.

  Now, you should see the option to disable automatic renewal and update the card info here:

  https://newsfindmydreamjob.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

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  findmydreamjob · Member · Apr 2, 2015 at 5:08 pm

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  Hi Jeremey

  Thanks for that. I have completed the payment and it now set to renew automatically in March next year.

  I suspect I am going to experience the same problem with my other blog (blog.findmydreamjob.co.uk) which expires in July this year. I have tried to add a new card when selecting the auto renew option but got the same error. I will contact your team closer to the time if I have any problems.

  Thank you so much for your help and have a great day.

  Kind regards
  Kaz

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  jeremeylduvall · Member · Apr 2, 2015 at 5:55 pm

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  Great Kaz! Glad we were able to get this worked out. If you experience the same issue, please do let us know. I reported this to the team so we should get this worked out!