auto-billed $96 but website is deleted

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  gigijordanef9fd7ab8c · Member · Apr 13, 2019 at 11:46 pm

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  Just saw the autobill on my CC statement but was not alerted prior. Canceled renewal of URL (humancenteredchef.com) prior to bill date 4/10.

  Tried to locate history under “manage payments” and dispute it, but it was not there.

  Can a support team member help me process this refund?

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  shubhamgmath · Member · Apr 14, 2019 at 1:38 am

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  Hi gigijordanef9fd7ab8c

  Can you please confirm the domain once?

  i just saw your domain is available to get registered.
  https://www.whois.com/whois/humancenteredchef.com

  I am also tagging ‘modlook’ tag here for staff attention. Please wait for some time they will get back to you on this.

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  staartmees · Member · Apr 14, 2019 at 4:57 am

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  You can check that charge at https://wpchrg.wordpress.com

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  staff-doublebassd · Staff · Apr 15, 2019 at 12:36 am

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  Hi there,

  The account you are contacting us from does not have any history of purchases/transactions and humancenteredchef.com doesn’t appear to be a domain that was ever connected to WordPress.

  What is the domain URL? We’ll need to locate the account connected to the charge in order to see what we can do – and we’ll need for you to contact us from that account in order to confirm ownership.

  THanks,

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  gigijordanef9fd7ab8c · Member · Apr 15, 2019 at 1:08 am

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  ah, it was thehumancenteredchef.com! I just checked the charge through the link @staartmees provided.

  This was a charge for:

  Domain Mapping
  thehumancenteredchef.com

  WordPress.com Premium
  thehumancenteredchef.wordpress.com

  I am wondering if somehow I have two wordpress accounts? I logged in through my gmail, but never chose this username with the extraneous digits, gigijordanef9fd7ab8c.

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  kokkieh · Staff · Apr 15, 2019 at 7:52 am

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  I am wondering if somehow I have two wordpress accounts?

  That appears to be the case, yes. The gigijordanef9fd7ab8c account you’re using to post here was created in February, and has been inactive since then until you logged into it yesterday to post here in the forum.

  thehumancenteredchef.com belongs to a completely different account. If you don’t remember the login details for that account, you can find our recovery options here:

  Recover Your Account

  You can also submit a ticket directly to our billing support team via the contact link on the wpchrg site for help with a refund for the renewal.

  Both these options depend on you sharing sensitive payment information with us to verify your ownership, so we cannot help with that here in the public support forums.