auto remew

  • Unknown's avatar
    dflowe123 · Member ·

    Hi, can anyone help please? I seem to have an auto renew charge on my bank account that I do not recognise and want to reclaim.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve taken a look at your WordPress.com account, and I can confirm that the only purchase associated with your account was a Premium plan, which actually expired two months ago. Since that expiration, there have been no additional charges on your account. You can verify that from your Billing History page.

    To help you identify whether the charge on your bank statement is associated with WordPress.com or not, we have a special tool that you can use: https://wpchrg.wordpress.com/. Simply enter the charge details as they appear on your statement, and this tool will help you confirm whether the charge is from us or not.

    I hope this information helps clear up any confusion. If you need further assistance or if you have any more questions, please don’t hesitate to ask. We’re here to help.

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