Auto renew

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  sianwood · Member · Dec 22, 2016 at 10:59 pm

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  How do I stop auto renew or update account/payment information?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 22, 2016 at 11:53 pm

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  update account/payment information

  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

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  timethief · Member · Dec 22, 2016 at 11:54 pm

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  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  If you are not successful, Staff need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade originally purchased?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Dec 23, 2016 at 2:03 am

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  Hello –

  There are no upgrades on the account you’ve contacted us from and therefor no renewals or charges processed to this account.

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  sianwood · Member · Dec 25, 2016 at 2:38 pm

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  Thanks. This is really annoying because on the email that notifies me of a payment, the link sends me to buying big games but they have taken it from another one. £85. The receipt shows that they have taken it from http://www.thestinginthesale.com I still cannot find on that one where to make the changes. Help appreciated. Thank you.

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  kokkieh · Staff · Dec 26, 2016 at 12:37 pm

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  Hi there,

  The domain you mention above belongs to the username, thestinginthesale. You need to be logged in as that username to make any changes to that site’s upgrades, but it looks like you may have figured this out as the plan on that site was cancelled and refunded earlier today.

  Please let me know if you need any more help with this.

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  thestinginthesale · Member · Dec 26, 2016 at 1:09 pm

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  Thank you. I don’t know how it happened but I had to change the password and it opened on the Manage Purchase page. Thanks for your help.

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  kokkieh · Staff · Dec 26, 2016 at 3:51 pm

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  You’re very welcome :)