Auto REnew

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  melidico · Member · Apr 24, 2017 at 7:29 am

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  I want this auto renew cancelled and a refund for April 2017 13.00. I see no way to cancel this transaction it should not take a lot of searching!!!

  The blog I need help with is: (visible only to logged in users)

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  dave2swords · Member · Apr 24, 2017 at 7:59 am

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  Hello
  You can cancel the auto renew by following the instructions here:
  https://en.support.wordpress.com/faq-renewing-and-canceling/#cancel-plan

  The policy on refunds is here:
  https://en.support.wordpress.com/refunds/

  And to contact WordPress staff directly:
  https://wordpress.com/help/contact

  best,
  dave

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  otpidusprime · Member · Apr 24, 2017 at 8:04 am

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  Hello @zestfly,
  re:Disable Auto-Renew
  You can turn off Auto Renewal from the Manage Purchases section of your account.

  If you are not able to disable it yourself then you can ask the staff to do it. To reach staff you can tag this question with the modlook tag on the Tags section of the sidebar.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  re:Refunds
  WordPress.COM has a 30-day refund policy on all their paid plans, except for Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. The refund period for Guided Transfers ends 30 days after purchase or as soon as your site has been moved, whichever comes first.

  You can still cancel your plans after 30-days but you wont we refunded for your cancellation so it is suggested that you stay on the plan and let it expire.

  NOTE:

  You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement. For credit card refunds, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements.

  As stated here: https://en.support.wordpress.com/refunds/

  You can cancel your plans from the manage purchases section. Read more about it here: https://en.support.wordpress.com/manage-purchases/

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  otpidusprime · Member · Apr 24, 2017 at 8:05 am

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  More information on renewals and cancellations can be found here:
  https://en.support.wordpress.com/faq-renewing-and-canceling/

  Thanks! 🙂

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  otpidusprime · Member · Apr 24, 2017 at 8:06 am

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  @dave2swords bumped again…
  Cheers! 😁