Auto renew

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  stayinnews · Member · Sep 13, 2018 at 4:30 pm

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  My auto renew was enabled i never knew. I need to cancel my last transaction and also direct debit

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  darciemg · Staff · Sep 13, 2018 at 7:45 pm

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  Since this is a purchase issue, I’ve tagged the post with modlook. You might specify the site you need help with while waiting.

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  fstat · Staff · Sep 14, 2018 at 8:04 am

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  Hi there,

  I don’t see any purchases ever made to the account you’re contacting us from.

  Please log in to the account that made the purchase and contact us again so we can further assist you with the refund.

  If you’re unable to access your account, please follow our Account Recovery guide:

  Recover Your Account

  Also, make sure that the charge in your card is originating from WordPress.com by using this tool:

  Why was I charged?