Auto-renew

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  studyedu · Member · Oct 20, 2018 at 10:47 am

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  Hello,

  I got an email said I was charged for the [redacted by staff] and [redacted by staff] while I didn’t plan to renew it and I remember I just tried how WordPress is and did not plan to follow any subscription for any product plans. And I don’t how come I was charged recently as I don’t plan to use those sites any time before or now and in the future.

  Therefore, I am writing this email to hope you help me with the refund and cancellation for them since I also don’t see the cancellation buttons for them here and I also don’t use those domains and sites any time now or in the future.

  I look forward to hearing from you soon.

  Sincerely,
  [redacted by staff]

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  torres126 · Member · Oct 20, 2018 at 10:52 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  studyedu · Member · Oct 20, 2018 at 11:00 am

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  Thank you torres126! I hope the staff member can help me delete this topic too because it is personal and posted it here by mistake.

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  torres126 · Member · Oct 20, 2018 at 11:03 am

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  Hi, the WordPress.com team can delete threads, but only if they represent a security threat or privacy concern.

  That being said, they’re able to redact information from the thread, so feel free to ask if you’d like that done with (for example) the URLs you posted. :)

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  gemmacevans · Member · Oct 20, 2018 at 4:37 pm

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  Hi studyedu,

  As @torres126 mentioned, forum threads can only be deleted if they are a personal safety or security concern (see our Community Standards). While we are unable to delete this thread, your site address and name have been removed.

  I hope this helps :)