Auto Renew

  • Unknown's avatar
    charmcitypoms · Member ·

    I have a recently charged auto renewal I understand this is my own fault for forgetting about the account but I received no emails reminding me that this was going to happen, and I never did utilize WP. Is there anything we can do to cancel this charge? I cannot find out where to cancel it, as my account shows I am on a ‘free plan’ Any help is greatly appreciated.

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @charmcitypoms can you undo the fraud dispute? When you do that we get charged a fee and there’s an investigation, and we’re unable to process a refund on our end.

    We can usually do refunds within 30 days of purchase, excepting domain registrations, and yours is not with us anyway. If you’ll close the dispute right away and let your card / bank know we’re helping you resolve it, then update us here, we can refund all of that for you.

  • Unknown's avatar
    charmcitypoms · Member ·

    the dispute was cancelled. Please advise of status.

  • staff-doublebassd · Staff ·

    Hey there,

    I have canceled your subscriptions and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

  • The topic ‘Auto Renew’ is closed to new replies.