auto renew disabled

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  zajac2017blog · Member · Aug 3, 2017 at 1:08 pm

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  how do i disable auto renew? thanks.

  The blog I need help with is: (visible only to logged in users)

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  kaitwaters · Member · Aug 3, 2017 at 5:17 pm

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  Automatic renewal is enabled on all upgrades with up-to-date payment information. You can confirm whether automatic renewal is enabled for your plan via Purchases [https://wordpress.com/purchases]. Click the upgrade you wish to check to view renewal details. If the upgrade is set to expire then click on the Renew button and follow the screen prompts.

  You can turn off automatic renewal for your domain name or plan by choosing the option to cancel on the Purchase page. If your domain name or plan is outside of our refund window then it will stay active until its expiration date and you will not be automatically charged for its renewal.

  These quotes are from the Support document here: https://en.support.wordpress.com/domains/faq-renewing-and-canceling/

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  gemmacevans · Member · Aug 4, 2017 at 10:35 am

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  Hi zajac2017blog,

  The account you are logged in to doesn’t own any upgrades, so you may have purchased them using another account. Can you confirm the URL of the site you would like to disable auto renew for?

  Thanks!