auto renew information

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  hemantudyog · Member · Feb 14, 2015 at 3:02 am

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  I was charged. I woke in the morning not realising that you have charged me. I instantly thought this was a fraudulent transaction and blocked my card. It would be nice if you send a notification email that renewal is due and it would be auto renewed, let’s say a week in advance.
  Thoughts?

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Feb 14, 2015 at 7:32 am

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  We don’t want anyone to be surprised either. We send out auto renewal notification emails 14, 7, and 2 days prior to the autorenewal.

  I would be happy to cancel or refund that transaction for you.

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  hemantudyog · Member · Feb 16, 2015 at 2:04 pm

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  Josh,

  Please do NOT cancel the transaction. I am concerned that appropriate information did not reach me as informed by you. Please get the email triggers checked for correctness.

  Thanks

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  staff-ozmodiar · Staff · Feb 16, 2015 at 5:10 pm

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  I realize that it is an obvious thing, but have you checked your spam and/or “social” folders?

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  staff-ozmodiar · Staff · Feb 16, 2015 at 5:10 pm

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  Also, acknowledged. I will not cancel the transaction.

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  hemantudyog · Member · Feb 16, 2015 at 5:31 pm

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  Thanks for your reply.

  Yes, I have checked the spam and social and other such folders. I even did a search. These emails sure didn’t come through this time around. I did receive the WordPress.com Receipt, a few hours after the transaction.

  Anyways, enough said. I believe there is a bug in the code somewhere that didn’t trigger the desired emails and I’m sure you must have already reported it to the IT team.

  Thanks again!