Auto renew question

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  melodieproffitt · Member · Oct 16, 2018 at 9:02 pm

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  We recently were charged the $99 annual fee to a credit card on file. How can I get a copy of the paid invoice? It is not showing in my billing history and I need it for finance records.
  Thanks

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Oct 17, 2018 at 3:11 pm

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  Hi –

  This renewal was processed on 2018-08-15 and is outside of our refund window. I can cancel the plan and domain. First, we will need to hear from you under the account owning that particular upgrade which is echocolorado .

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  melodieproffitt · Member · Oct 17, 2018 at 3:22 pm

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  I did NOT ask for a refund. I ask for a copy of the paid invoice. I am fully aware of when this auto-renewed. When I go to billing history there are no invoices available. I would also like to know how to change the auto renew settings.

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  melodieproffitt · Member · Oct 17, 2018 at 3:22 pm

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  I also did NOT ask for the anything to be cancelled

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  staff-zinnia · Staff · Oct 17, 2018 at 4:45 pm

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  melodieproffitt – Apologies. I misunderstood.

  The invoice can be seen from the account that owns the upgrade though. It’s at wordpress.com/me/purchases/ From there you can print or save one for your records.