Auto renew refund

  • Unknown's avatar
    writerhalla · Member ·

    Hello! I didn’t realize this website was on autorenew and I just got charged. Is it possible to get a refund?

    WP.com: Yes
    Correct account: Unknown

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

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