Auto renewal

  • Unknown's avatar
    vglavas11 · Member ·

    I would like a refund. I was unaware that it would renew automatically and do not want to pay for Word Press this year

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    otpidusprime · Member ·

    Hello @vglavas11
    re: Auto-Renew

    Automatic renewal is enabled on all upgrades with up-to-date payment information. You can confirm whether automatic renewal is enabled for your plan via Purchases. Click the upgrade you wish to check to view renewal details. If the upgrade is set to expire then click on the Renew button and follow the screen prompts.

    You can turn off automatic renewal for your domain name or plan by choosing the option to cancel on the Purchase page. If your domain name or plan is outside of our refund window then it will stay active until its expiration date and you will not be automatically charged for its renewal.

     
    re: Cancelling Plans

    You can cancel your plan via Purchases. Click the button to Cancel below the plan details. Follow the prompts to cancel your plan, and be sure to check your email for a link to confirm your cancellation.

    All of the above stated here: https://en.support.wordpress.com/faq-renewing-and-canceling/

    re: Refunds
    WordPress.COM has a 30-day refund policy on all their paid plans, except for Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. The refund period for Guided Transfers ends 30 days after purchase or as soon as your site has been moved, whichever comes first.

    You can still cancel your plans after 30-days but you wont we refunded for your cancellation so it is suggested that you stay on the plan and let it expire.

    NOTE:

    You will be refunded to the same payment method you used for your purchase. After processing, refunds usually take about a week to appear on your statement. For credit card refunds, it may take 5-7 business days to appear on your online bank account or in 1-2 billing statements.

    As stated here: https://en.support.wordpress.com/refunds/

    And finally, if you need to talk to the staff regarding this topic then please add the modlook tag on the Tags section of the sidebar to reach them.

    Read more about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

    Hope these help 🙂

  • Unknown's avatar
    otpidusprime · Member ·

    I have tagged this thread for staff attention(so you dont have to do it).

    Please be patient, someone from the staff will be here to assist you soon.

    Thanks! 🙂

  • Unknown's avatar
    vglavas11 · Member ·

    Thank you!

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

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