Auto renewal

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  m4j9tnamqb · Member · May 14, 2020 at 12:31 pm

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  I did not approve auto renewal!

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  slantedplanet · Member · May 15, 2020 at 1:11 am

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  Hello!

  You can turn off auto renewal. You can also get a refund within 30 days if you want one.

  Here is a link that provides more information about managing your purchases, including how to disable auto renewal:
  https://wordpress.com/support/manage-purchases/

  This link also includes more information about the refund policy, which allows for you to get your money back if you don’t want to renew.

  If you would like a refund, please post again with the address of the website related to the auto renewal and add a modlook tag to your post.

  How to request a staff attention to your post:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  staff-zinnia · Staff · May 15, 2020 at 6:30 pm

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  Howdy –

  We can definitely evaluate a refund for you. Please write back to us from the account that you were billed from. I’ve reviewed the account that you used here but it’s never had any charges processed on it.

  Do you know which site you’re getting billed for? Share those details here.

  If not, go to https://wpchrg.wordpress.com/ and use the contact support link on the right hand side of the page to reach our billing team directly.